Responsible gambling resources:
- Responsible Gambling – betsafe.com.au
- Qld Gambling helpline – 1800 222 050
- NSW G- line – 1800 633 635
- VIC Gamblers Help – 1800156789
- SA Gambling Help Line – 1800 858 858
- NT Gambling Help Line – 1800 629 683
- WA Gambling Hotline – 1800 622 112
- TAS Gambling Help Line – 1800 000 973
- ACT Lifeline Gambling and Financial Counselling – 02 62470655
- Links to the Commonwealth Government’s gambling support services including – understandingmoney.gov.au
- Links to the State Government’s Gambling support services including – problemgambling.vic.gov.au
Responsible Gambling Code of Conduct: Loftus Vision Pty Ltd
1. Responsible Gambling Message
Loftus Vision Pty Ltd and its engaged contractors are committed to supporting community and not for profit organisations through responsible implementation, development and administration of raffle programs for its clients. We are committed to providing an environment where customers can make informed decisions about their ticket purchases. This code of conduct forms part of that commitment and will be available on premises and on our website.
2. Availability of the Responsible Gambling Code of Conduct
This document forms part of open and transparent management systems Loftus Vision Pty Ltd and its engaged contractors use to conduct its business. This code of conduct has been distributed amongst all Marketing and Customer Service staff including Telemarketers and is readily available to any other staff member. A customer may request to view a copy of this document, either electronically or hard copy. A copy of this code of conduct is displayed on our website www.aspireconsulting.com.au/loftusvision
3. Responsible Gambling Information
Information regarding responsible gambling is available upon request and at our website www.aspireconsulting.com.au/loftusvision
- Responsible Gambling – betsafe.com.au
- Qld Gambling helpline – 1800 222 050
- NSW G- line – 1800 633 635
- VIC Gamblers Help – 1800156789
- SA Gambling Help Line – 1800 858 858
- NT Gambling Help Line – 1800 629 683
- WA Gambling Hotline – 1800 622 112
- TAS Gambling Help Line – 1800 000 973
- ACT Lifeline Gambling and Financial Counselling – 02 62470655
- Links to the Commonwealth Government’s gambling support services including – www.understandingmoney.gov.au
- Links to the State Government’s Gambling support services including – problemgambling.vic.gov.au
4. Gambling Product Information
Terms and Conditions and product information for each raffle will be available at the time of purchase, on line and printed on raffle tickets and promotional material. Further information can also be provided by our Customer Service representatives.
5. Interaction with Customers
Loftus Vision Pty Ltd will provide appropriate assistance by way of information/brochures and referral to government websites/helplines to any customer who may request such information. In addition, sales staff are trained to ensure all customers understand and acknowledge their order before credit cards are charged. Ongoing automatic memberships are on an “opt in” basis only and can be cancelled at any time.
Customers will also be provided additional information on their ticket which includes:
- A phone number to directly contact the not for profit organisation should they wish to amend or cancel their order prior to the draw and this will act as a cooling off period.
- Terms and Conditions of the raffle.
- Details of the Gambling helpline.
6. Interaction and Implementation with Staff
Loftus Vision Pty Ltd does not permit employees to purchase tickets from raffle programs that we manage. We will provide appropriate assistance by way of information/brochures and referral to government websites/helplines to any employee who may request such information or shows signs of a gambling problem. A manager will be assigned to ensure that all reasonable steps are taken to assist the employee.
7. Interaction with Problem Gambling Support Services
As part of our commitment to providing accurate and up to date information to staff and customers, a team member will periodically (at least yearly) review and update any gambling support service links and brochures being provided to staff or customers.
8. Customer Complaints
Customers who wish to provide feedback or concerns about our Code of Conduct may do so in in writing to the following address:
Loftus Vision Pty Ltd
Compliance officer
36 Industrial Ave
MOLENDINAR Q 4214
We welcome all feedback and will acknowledge and address all concerns in a timely manner. Complaints will also be noted on our customer files by a customer service representative.
9. Compliance with the Prohibition on Gambling by Minors
Ticket purchasers must be at least 18 years of age. Loftus Vision Pty Ltd will take reasonable measures to ensure customers are 18 years and over and will not actively promote or knowingly sell to minors.
10. The Gambling Environment
In an effort to reduce the risk of excessive purchases by our customers we will:
- Discourage hard line/high pressure sales tactics.
- Continue to develop our marketing plan to ensure customers are not excessively contacted over each draw.
- Frequently review customers purchase history looking for excessive purchase records.
- Providing customer service calls to suspect customers to provide information on responsible gambling.
11. Financial Transactions
Loftus Vision does not extend credit to customers for any reason.
12. Responsible Advertising and Promotions
In the implementation development and administration of any advertising or promotion Loftus Vision Pty Ltd will adhere to the following standards:
- Advertising Code of Ethics adopted by the Australian Association of National Advertisers,
- Not be false or misleading or deceptive about odds, prizes or the chances of winning,
- Have the consent of any person identified as winning a prize prior to publication,
- Not be offensive or indecent in nature,
- Not create an impression that entering a raffle is a reasonable strategy for financial betterment,
- Not promote the consumption of alcohol while buying raffle tickets.
13. Review Process
Loftus Vision is committed to the ongoing implementation of this code of conduct and as such has assigned a senior member of staff to handle the following:
- Handle more difficult customer contacts,
- Staff requests for help or services,
- Handle any responsible gambling issues raised by staff,
- Follow up with relevant government bodies and ensuring information provided is up to date.
- Appropriate review (at least yearly) of the code.
14. Review of the Code
Feedback will be provided by staff and management about the effectiveness of the code and its operation within the business. Any changes will be advised to all staff members by way of email.
A copy of the review will be provided to VCGLR as required.